** Educational packages are for University and Research clients ONLY that already receive University discount from QuestUAV. Please do not claim this if you are ineligible, as it will only delay receipt of your support whilst we sort the problem out. **
Support qualifies for both support and repairs, but not labour or parts.
Support Packages are Non refundable.
10 hour packages are valid for six months from the date of purchase.
5 hour packages are valid for three months from the date of purchase.
1 hour packages are valid for 1 month from the date of purchase.
Support packages are billed by the hour for the first hour for a ticket/enquiry, then by the half hour.